Legal

Refunds

This policy applies to fees for financial auditing and related professional engagements with North Quay Assurance Partners. It does not cover goods retail, subscriptions, or online checkout — we do not sell products through this website.

Eligibility overview

Refunds depend on whether work has begun, whether a deposit was stated as refundable in the engagement letter, and whether cancellation results from our inability to perform versus a change of mind by the client.

Timeframe to request

Refund requests should be sent in writing to hello@dataflowroutingtech.digital within fourteen days of the invoice or event giving rise to the request, unless the engagement letter sets a different window.

Deposits

Planning deposits secured in an engagement letter are generally credited against the final fee. Deposits may be partly or fully non-refundable once planning meetings, independence checks, or interim testing have started, as stated in the letter.

Full or partial refunds

If we cancel an accepted engagement for reasons within our control before fieldwork begins, prepaid fees for unperformed stages are refunded in full. If you cancel after planning has started, we may invoice for time incurred and recoverable expenses, and refund only the unused balance of prepaid amounts. After final fieldwork or report drafting has begun, fees for completed stages are typically non-refundable.

Non-refundable items

Third-party confirmation fees already paid, travel already taken for inventory observation, and translator costs incurred with prior approval are non-refundable. Fixed fees allocated to completed milestones in the billing schedule are non-refundable.

Work already started

Time spent on risk assessment, sample selection, inventory observation attendance, and draft reporting counts as work started. That time is billable even if you later decide not to receive an opinion, subject to professional rules on withdrawal.

Rescheduling and no-shows

Inventory observation and planning meetings may be rescheduled once without charge if at least ten business days’ notice is given. Late cancellations or site no-shows that cause wasted travel may be charged at the per-site observation rate plus expenses.

Refund process and method

Approved refunds are processed to the original payer by bank transfer within twenty-one business days after written approval. We do not issue cash refunds at the office.

How to contact us

Refund and cancellation requests: hello@dataflowroutingtech.digital, +81-6-119-4407, 44818 Gust Viaduct, 朝陽町, 徳島県, Japan. Include the engagement reference, invoice number, and reason for the request.

Exceptions

Mandatory withdrawal under independence or professional standards may lead to billing only for work properly performed to the withdrawal date, with unused prepaid amounts returned. Specific engagement letters may modify this policy; the letter controls.